Shipping & Returns

Order & Download Information

Welcome to Our Customer Care Page:
Ensuring a Smooth Experience with Our Digital Planners

At JMDigitalArtPlanners, I cherish your time and comfort. Every digital planner and template I offer is crafted with love, designed to bring you joy and support your organizational needs.

Trial Versions Available

I understand the importance of finding the perfect planner that suits your lifestyle. That’s why I offer trial versions of the digital planners, allowing you to test their functionality and compatibility with your device and note-taking apps. This way, you can make sure it’s the right fit before committing to the full version.

Digital Products: What to Expect

Please note that all planners and templates are digital products, available for instant download. Upon completing your purchase, you will receive an email with a direct download link to access your files. The formats provided include ZIP files, PDF files with hyperlinks, as well as PNG and/or JPG files.

Shipping

Since all products are digital, no physical items will be shipped to you. Delivery is instant—right to your inbox.

Return & Exchange Information

Returns & Exchanges

Due to the nature of digital products, I do not offer returns, exchanges, or cancellations once a purchase is made.
Before completing your purchase, please be aware that by receiving a link for downloading the product, you agree to waive your 14-day right to cancel under consumer law. This means that once you have been provided with the download link, cancellations or refunds for the digital product are not available. This policy ensures that our customers commit to the purchase with full knowledge and agreement.
If you have any questions or concerns, please reach out to me—I am always here to help and ensure your satisfaction.

Compatibility & Usage

For the best experience, I recommend using an Apple Pencil or stylus on iPads or tablets equipped with PDF annotation apps such as GoodNotes, Notability, Penly, Noteshelf, and Xodo. Please note that all products are not compatible with Kindle Fire tablets or PCs/laptops.

Also, kindly be aware that some files exceed 5MB and may not work with the "GoodNotes 6 Free Version."

All products are intended for personal use only. You may not resell, redistribute, or use them for commercial purposes.

Payment Policy

Accepted Payment Method

Currently, we accept payments exclusively through PayPal, a secure and trusted online payment gateway.

PayPal allows you to pay with:

• Your PayPal account balance.

• Debit or credit cards (Visa, MasterCard, Discover, and American Express) without needing a PayPal account.

How to Make a Payment

1. At checkout, select “PayPal” as your payment method.

2. You will be redirected to the PayPal website to complete your payment.

3. Once the transaction is complete, you will be redirected back to our site with a confirmation of your order.

Payment Security

We value your security and privacy. PayPal processes all payments using industry-leading encryption technology to ensure your information is protected. We do not store or have access to your payment details.

Currency

All transactions on our site are processed in GBP. Please note that if you are paying in a different currency, PayPal will automatically handle the currency conversion for you.

Order Processing

Once your payment is successfully completed, you will receive a confirmation email with your order details. As we sell digital products, you will receive a download link for your purchased item(s) shortly after payment is confirmed.

If you encounter any issues during the payment process, please contact us so we can assist you promptly.

Privacy Policy

Information We Collect

At JMDigitalArtPlanners, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website, sign up for email newsletters, or make a purchase through our shop.

Information We Collect

When you visit our website, we may collect the following information:

Personal Information:

Name, email address, mailing address, when you make a purchase or create an account.

Login Credentials: Username and password for account creation, which allows you to access your account history.
Email Subscription: If you subscribe to our newsletter, we collect your name and email address.
Website Usage: We may collect data about your visit, including your IP address, browser type, pages visited, and time spent on our site, through cookies or other tracking technologies.

How We Use Your Information

We use the information we collect to:

Provide customer support and respond to inquiries.
Send you newsletters and marketing emails if you have subscribed. You can unsubscribe from these emails at any time by clicking the “Unsubscribe” link at the bottom of the emails.
Improve and personalize your shopping experience by analyzing site traffic and browsing patterns.

Data Protection and Security

We take appropriate measures to protect your personal information. Our website is secured with encryption protocols (SSL) to safeguard sensitive information, such as payment details. We also ensure that your login credentials are stored securely, and we encourage you to choose strong passwords to protect your account.

We will never sell or share your personal information with third parties unless required by law or necessary to fulfill your orders (e.g., sharing with payment processors).

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize you and remember your preferences during future visits. You may choose to disable cookies in your browser settings, but this may limit your access to certain features of our website.

Third-Party Services

To operate our online shop, we may use third-party services such as ewsletter management platforms (e.g., Mailchimp). These third-party providers have their own privacy policies governing the information we must share with them to provide their services.

We are not responsible for the privacy practices of third-party services or external websites linked from our site.

Your Rights

You have the right to:

Access and review the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for receiving newsletters or marketing materials at any time.
Delete your account or request data portability.

To exercise any of these rights, please contact us.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us, and we will promptly delete it.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

If you have any questions or concerns about our privacy practices, please feel free to contact us.