Customer Care Policy
At JM DigitalArtPlanners, my customers are at the heart of everything I do. I strive to ensure that your experience with me is seamless, enjoyable, and personalized. This customer care policy outlines my commitment to providing exceptional service and support for all your needs.
Customer Support
I am dedicated to answering any questions or concerns you may have about my digital products or your experience on this website. You can reach me, and I will respond within working hours from Monday till Friday from 9 am till 6 pm. Whether it's assistance with a purchase, product inquiries, or technical support, I am here to help.
Product Quality
All my digital planners and templates are designed with love, care, and attention to detail. I aim to deliver high-quality products that meet your needs. If you encounter any issues with your downloads or product functionality, please contact me, and I will work promptly to resolve the matter.
Pre-Purchase Assistance
I offer trial versions of my products to help you determine whether my planners and templates suit your needs and are compatible with your devices. Feel free to reach out for any guidance on how to best use my products, including compatibility with specific apps and devices.
Post-Purchase Support
Once your purchase is complete, you will receive a confirmation email with the download link to your digital product. If you experience any issues with the download or file compatibility, please contact me, and I will ensure you receive your product in the correct format.
No Returns, Exchanges, or Cancellations
Due to the digital nature of the products, all sales are final. I do not offer returns, exchanges, or cancellations after a purchase has been made. Before completing your purchase, please be aware that by receiving a link for downloading the product, you agree to waive your 14-day right to cancel under consumer law. This means that once you have been provided with the download link, cancellations or refunds for the digital product are not available. This policy ensures that our customers commit to the purchase with full knowledge and agreement.
However, if you have any concerns or issues, please contact me, and I will do my best to resolve any problems.
Privacy and Security
I take your privacy seriously. Your personal information is securely handled, and I will never share your details with third parties unless required for fulfilling your order (e.g., payment processing). For more information, please review the Privacy Policy.
Feedback and Suggestions
Your feedback is incredibly valuable to me! I am always looking to improve my products and services, and I encourage you to share your thoughts, ideas, or suggestions. You can send feedback or fill out the feedback form on this website.
Commitment to Accessibility
I strive to make my website and products accessible to all customers, regardless of technical experience or device capabilities. If you encounter any barriers while navigating my website or using my products, please reach out so I can assist you.
Continuous Improvement
I am constantly working to enhance the customer care standards, updating my products, and refining the service to better meet your expectations. My goal is to foster a long-term relationship built on trust, quality, and satisfaction.
Contact Me
If you have any questions, concerns, or require assistance, I am ready to help. You can email me, and I will get back to you as soon as possible.